Terms and conditions

Shipping

We will ship your order within 4 business days (usually within 2). Shipments aren’t insured. If you order only 1 skein we can unwind the skein before shipping to ensure lowest possible shipping costs if you want.

Tracking is available within Finland. If you live abroad and want to have a tracking for your order please contact us. Tracking is possible but unfortunately it costs much more.

Check for possible extra fees such as taxes and custom fees before you place an order. They are different in each country and unfortunately we can’t help you with them.

Delivery time

Estimated delivery times according to Finnish Postal Service:

Finland:
1-5 working days

Nordic Countries:
7-14 working days

Europe:

8-16 working days

Other countries, big cities:

Minimum 12 working days. Please note that it may take up to 4 weeks for your package to arrive if you live outside of Europe. This depends totally on Finnish Postal Service and other international operators. We can’t influence the speed of delivery after the delivery is sent.

If you wish to return an item, please contact us as soon as possible and within 14 days of receiving the item at the latest. The returned items must be in the condition that they arrived in.

Taxes

If  you live outside the EU I will refund the VAT (24%) to you.

Allergies?

We live with cats and a dog so there maybe some animal particles in the yarns / fibres. Please take note of this if you’re very allergic.

Questions?

Please contact us at ninni[at]ikke.fi